![]() ![]() T14:00:27.129 -07:00: 3ADF8F: : 14:00:27.138 -0700: Header : _showOperationError(): Failed to lookup error message in resource bundle(errorBundle=null, error=TypeError: response is undefined). ]: Publishing XMPP Message Asynchronously OPTIONAL /finesse/api/User/1234/Dialogs To troubleshoot this type of issue, you can pull these logs from the Finesse server and client:ĬTI Message received for the agent State Change:Ä 01345281: 10.106.81.82: 14:01:31.936 -0700: %CCBU_CoreImpl-worker187-6-XMPP_PUBLISH_ASYNCHRONOUS: %[Payload=When the Agent receive a call (Inbound / Outbound), the change of state from Ready -> Reserved -> Talking is delayed. If your network is live, ensure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on these software versions: Cisco Unified Contact Center Enterprise (UCCE).This document provides information on how to troubelshoot the agent status delays seen on the Finesse Agent Desktop.Ĭontributed by Rohit Harsh, Cisco TAC Engineer.Ĭisco recommends that you have knowledge of these topics:
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